Without going into the gory details, and without practicing dentistry online (if that is possible), we submit that the issue of our floss shredding is a long standing issue. POH has always understood that teeth shred our floss. An active cavity or calculus/tartar buildup can snag POH floss. Healthy teeth usually do not shred our floss unless the floss is used improperly. Smooth healthy enamel does not have rough edges.
This property of POH floss is what dentists call "Diagnostic", meaning it is telling you about a problem. This is also one more reason dentists (especially esthetic/cosmetic Docs) use our floss, to check the fit and finish of any work they do. It tells them a story. A Class III restoration that is so smooth that POH floss will not find a problem is a good restoration.
If our floss shreds on your teeth, keep using it. If it is something on the enamel that can be affected by flossing, it will. Over time and effort, the shredding cause is cleaned away. Most people do not understand POH floss because they are used to the commercial stuff on the market. If the shredding cause does NOT go away, get thee to a dentist.
We produce POH dental floss with one goal in mind. Effectively disrupting and disorganizing bacterial plaque. This, according to Dr. Bass, if done daily, is enought to prevent the harm that an intact colony will produce.
POH floss is a multi-filament product, which most people today are unfamiliar with. Even though we have been around for more than fifty years. Maybe there is a better design out there that will not require changing the properties of the floss. Believe us, we have looked. Because of the nature of our floss, its construction and design, these issues are the main ones that cause frustration.
The container itself, not the floss, has these known knowns...
This is what we call it when our floss sneaks back into the container. Rarely happens to bath counter floss. Usually only happens when the container is jostled in such a manner that the spools inertia causes the retreat. LONG time ago, we decided to make our floss labels tacky, not permanent, to allow one to peel it back, pop the top and re-thread. A hassle? Maybe, but since we do not design the floss to be packaged efficiently and cheaply, but to clean teeth, we feel that in the event of this happening, popping the top is the reasonable course of action.
This issue occurs when the container is compressed, either in shipping, or being knocked against something. Truly a bummer. When confronted with this issue, one has the choice of simply using a pen to push up the cutting lance (without hurting yourself or anyone else in the room) from the underside of the cap.
POH does earnestly endeavor to make sure that we do not allow floss out of our hands with this situation.
As the name implies, the floss refuses to come out of the container. Pulling on it will only stress it beyond its tensile strength. This issue usually occurs, once again, to motile floss that is carried about through the day. Sometimes setting it down on the counter hard will do it. Does not usually occur to LiteWax floss. Due to the nature of NoWax, the nylon has nothing on it to cause it to stick to another strand, which in turn allows the floss to slip off the spool, knotting. Even the static electricity around can cause this issue, as the fibers repel each other. Maybe. In any case, pop the top.
For The POH Floss Fan
If you are one of the many who have adopted the POH floss refills, check out the elegant Gold Cap floss. Celebrate fifty + years of cleaning teeth!